FREQUENTLY ASKED QUESTIONS

Orders & Shipping

How long does it take to process my order?

Most orders are processed within 2-3 business days. Once shipped, delivery times vary depending on your location and the selected shipping method.

How can I track my order?

After your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on the carrier's website.

Do you ship internationally?

At this time, we only offer shipping within the United States. We are working to expand our international shipping options.

What are your shipping options?

We offer standard and expedited shipping options. Shipping fees and delivery estimates will be calculated at checkout based on your address and preferred shipping method.

What can I do if my order is going to the wrong address?

If your item has already been dispatched, we are unable to change your shipping address for you. But please contact us on customerservice@allanesquesports.com as soon as possible and our customer service team will do our upmost to help you.

Returns & Refunds

What is your return policy?

You may return items within 30 days of purchase if you are not fully satisfied. The product must be in its original condition and packaging to be eligible for a refund. Please refer to our Return Policy for detailed instructions.

How do I return an item?

To initiate a return, contact our customer service team at customerservice@allanesquesports.com. Provide your order number and reason for the return, and we’ll guide you through the process. Please refer to our Return Policy for detailed instructions

Do you offer refunds on shipping costs?

We do not refund original shipping costs unless the return is due to an error on our part or a defective product.

Product Information

Where can I find product instructions or manuals?

You can find product instructions and manuals on the individual product pages under the "Details" section. For further assistance, feel free to contact customer support.

What if a product part is missing or damaged upon arrival?

Please contact us at customerservice@allanesquesports.com with your order details and a description of the issue. We will promptly address the situation and send the missing or damaged parts.

Warranty

Do your products come with a warranty?

Yes, most of our products come with a manufacturer’s warranty. The warranty length and coverage details vary by product. Please check the product page for specific warranty information.

How do I file a warranty claim?

To file a warranty claim, contact our warranty department at customerservice@allanesquesports.com. Be sure to include your order number, product details, and a description of the issue.

Installation & Assembly

Do you offer assembly services?

At this time, we do not offer assembly services. However, many of our products come with easy-to-follow instructions. For complex items, we recommend hiring a local professional if needed.

Can I get replacement parts?

Yes, replacement parts are available for most products. Please reach out to our customer service team for assistance.

Payment & Billing

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express)

Can I change my payment method after placing an order?

Unfortunately, once an order is placed, the payment method cannot be changed. If you need assistance, please contact our support team as soon as possible.

Other Topics

Is my personal information kept private?

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. Please refer to our Terms and Conditions for detailed instructions.